Refund policy

When you make a purchase with RETS PRO™ you’ll have already agreed to this Refund policy which was posted in the shopping cart as the “check-box” for “TOS Agreement” as well as on our website. You are purchasing software code that allows you to extract data from your RETS provider and customize the output of that data onto your website in a user friendly & consumable manner. Our product is delivered non-encrypted with no type of license key requirements. Once you have downloaded the software, you are in receipt of this code. Because it is non-encrypted with no license call backs, there is not a RETURN option.  

We offer a “Conditional *30-Day Money-Back Guarantee” on all RETS PRO™ Products.

We want all of our customers to be completely satisfied. If you are having problems getting the product(s) to work, we invite you to use our Free forums for assistance or contact us directly. All posts to the forums WILL be answered. We offer Free trouble ticket support for confidential issues only and Free Skype support for all live support tutorials if needed.

If you are having difficulties with any of our products, you are REQUIRED to contact Support to attempt to work out the issues before a refund will be considered. *We will issue the refund ONLY if we cannot get it to work as represented in our online DEMO(s).

*These are not valid reasons to receive a refund. 
“I’ve tried it and decided I’m not going to use it after all.”
“This doesn’t work like I thought it did.”
“I thought this came with MLS.”
Please make sure you understand what you are purchasing. If you are not sure, please call us.

We state clearly in many areas of our website exactly what the requirements are for all our products as well as giving you public access to Live Demos. We do not want you to buy this product without fully understanding what you are purchasing. If you still aren’t sure then click on the Contact Page or call us before you buy!

To be absolutely clear:

  1. We are selling you unencrypted code. Once you have downloaded it, you own it. You cannot return code.
  2. We normally do not issue refunds for anything other than a “failure-to-make-work” as shown in our demo(s).
  3. Make sure you have read everything and – PLEASE CALL US before you buy so that you don’t waste your time or your money.