Yes, SUPPORT is most definitely included!
Your purchase comes with a Live Screen Share Tutorials via Skype – (1 hr) for Single-Site Licenses or (2 hrs) for Multi-Site Licenses and a guarantee that we will troubleshoot your initial setup for FREE. Additionally, we give you access to our Private Forums, Informational and Tutorial Videos, and Documentation plus Additional Support depending on the Package you purchased.
It is our intent to be sure every client can get their system up and running. We strive to work with you until all of your questions have been answered and your system is up and running correctly.
NOTE: FREE support covers your initial setup only and does not include additional projects, future server upgrades, moves, etc. We are always happy to help you with these project and offer paid for support whenever it is needed HERE.
NOTE: We strive to resolve all client initial server/side issues as a FREE support service to be included with any purchase. If we determine that this is not possible with your current server configuration, then we require the host providers contact information in order to correct the issue with them directly. You are obliged to use a server that meets the requirements for RETS data output. If for any reason we are not able to get things resolved with them then we would offer a refund at such time.
We always offer standard 12/24 trouble ticket support for confidential issues only.
After your initial setup is up and running and you desire to learn how to do more advanced projects then the FORUMS would be the place for additional FREE and general support.
If you’re having problems getting the product to work after something was changed by either your host or RETS provider, we invite you to use our VIP Forums Section for assistance. All posts to the forums will be answered by either a knowledgeable developer/programmer or one of our staff.
Support can be accessed via normal support tickets, email, phone – (512) 879-1993 , however we prefer to use Skype.
Additional support can always be paid for in within our cart area – HERE.