FAQ

Are there additional costs?

No additional costs are required by or to us. You will of course have hosting fees and you may be required to pay IDX access fees to your IDX provider.

Your initial purchase provide access to our Download Area for 1 year. You can always grab another 12-months-access to our downloads for $80.00. Our Download Area will always include the latest version of WPR Plugin as well as various other commercial themes and plugins.

You always have free access to our forums and client area(s).

Is support included?

Yes, SUPPORT is most definitely included!

Your purchase comes with a Minimum (2) hrs of Live Screen Share Tutorials via Skype and a guarantee that we will troubleshoot your initial setup for FREE.  Additionally, we give you access to our Private Forums,  Informational and Tutorial Videos, and Documentation plus Additional Support depending on the Package you purchased.

It is our intent to be sure every client can get their system up and running. We strive to work with you until all of your questions have been answered and your system is up and running correctly.

Support can be accessed via normal support tickets, email, however we prefer to use Skype.

NOTE: FREE support covers your initial setup only and does not include additional projects, future server upgrades, moves, etc. We are always happy to help you with these project and offer paid for support whenever it is needed HERE.

NOTE: We strive to resolve all client initial server/side issues as a FREE support service to be included with any purchase. If we determine that this is not possible with your current server configuration, then we require the host providers contact information in order to correct the issue with them directly. You are obliged to use a server that meets the requirements for RETS data output. If for any reason we are not able to get things resolved with them then we would offer a refund at such time.

We always offer standard 12/24 trouble ticket support for confidential issues only.

After your initial setup is up and running and you desire to learn how to do more advanced projects then the FORUMS would be the place for additional FREE and general support.

If you’re having problems getting the product to work after something was changed by either your host or RETS provider, we invite you to use our VIP Forums Section for assistance. All posts to the forums will be answered by either a knowledgeable developer/programmer or one of our staff.

What about refunds?

Due to the nature of our product being delivered to as a non-encrypted with no type of license key requirements, we have no-way of turning off our product and therefore we only offer this:

Refund policy:

When you make a purchase here at RETS PRO ™ you will have already agreed to this Refund policy which was posted in the shopping cart as the “check-box” for “TOS Agreement” as well as on our website. Below is our Refund Policy that you hopefully read prior to your purchase. The reason for this policy is due to the fact that we are selling a 100% non-encrypted software with no license key or callbacks in it.

SATISFACTION GUARANTEE

We offer a “Conditional 30-Day Money-Back Guarantee” on RETS PRO ™ Products.

To begin with, your purchase comes with a “Minimum (2+) hrs of Live Screen Share Tutorials via Skype” and a “guarantee” that we will troubleshoot your initial setup for FREE. –  NOTE* this means we only do your “first setup only” and does not include any additional projects our your future server upgrades, moves etc. We do offer paid for support whenever its needed HERE.

We always offer standard 12/24 trouble ticket support for confidential issues only.

If you’re having problems getting the product to work after something was changed by either your host or RETS provider or you would like to know how to do more advanced code, then we invite you to use our VIP forums section for assistance. All posts to the forums will be answered by either a knowledgeable developer/programmer or one of our staff.

If the above isn’t simple enough and you’re determined that you want a refund regardless of fact that this product works for everyone else etc..then below is hard-line response.

If you are having difficulties with any of our products, you are REQUIRED to contact Support to attempt to work out the issues before a refund will be issued.
*We will issue the refund ONLY if we cannot get it to work as represented in our online DEMO(s).

Refunds may be issued No-Later than 30 days following any purchase.

Refunds will NOT be issued for any of these types of reasons –
“I have tried it and I’ve decided I’m not going to use it after all “.
“This doesn’t work like I thought it did”
“I thought this came with MLS”
“etc.” I think that most of you see where this list could go on and on, but most of you get the point.

If you request a refund with an excuses similar to one of the examples posted above, then you may be reading this for your very first time. You may have never bothered to read the TOS that you agreed to during your purchase checkout process or as posted on our website, but once we receive your refund request you may be sent here to “re-visit” the agreement that you made during your purchase checkout process.

We state clearly in many areas of our website exactly what the requirements are for all our products as well as giving you public access to Live Demos, and if you still aren’t sure then click on the Contact page and “Call Us Before-You-Buy!”

NOTE* – We strive to resolve all client server/side issues with all of our products as a “FREE” support service to be included with any purchase….If we determine though that this is not possible with your current server configuration then we require the host providers contact information in order to correct the issue with them directly. If for any reason we are not able to get things resolved with them then we would definitely offer a refund at such time.

There are simply NO-EXCUSES for requesting refunds for anything other than the above or a “failure-to-make-work” as shown in our demo(s) – period.

License Information?

SPECIAL NOTICE:
Our license includes language about encrypted code. If you have purchased a Developers Package, your code is currently unencrypted. We reserve the right to encrypt future products that would then be covered by this license.
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End-User License Agreement

This End-User License Agreement (“EULA”) is a legal agreement between you (either an individual or a single entity) and RETS PRO™ for the RETS PRO™ Plugins, Applications and software, which includes website software, computer software and may include associated media, printed materials, and “online” or electronic documentation (collectively, “SOFTWARE”).

YOU AGREE TO THE TERMS OF THIS EULA BY INSTALLING, COPYING, OR OTHERWISE USING THE SOFTWARE. IF YOU DO NOT AGREE TO THE TERMS OF THIS EULA, DO NOT INSTALL, COPY OR OTHERWISE USE THE SOFTWARE. IF YOU RECEIVED THE SOFTWARE ON DISKS OR OTHER MEDIA, PROMPTLY RETURN THE DISKS AND ACCOMPANYING ITEMS (INCLUDING WRITTEN MATERIALS AND BINDERS OR OTHER CONTAINERS) TO RETS PRO™.

1. GRANT OF LICENSE. RETS PRO™ grants you the following limited, non-exclusive, non-transferable, non-refundable, non-assignable license, provided that you comply with all terms and conditions of this EULA.

Free Trial License:
Grants a license for the use of the SOFTWARE in a development and test environment.

Single User License:
Grants a license for the use of a single installation of applications for use on a single domain or website. You must purchase a separate license for each individual use of the SOFTWARE.

Developer License:
Grants a license for the use of a single developer on unlimited number of applications except packaged commercial products. You may install the SOFTWARE on more than one computer as long as the SOFTWARE is used solely by the licensed developer. You must purchase a separate license for each individual developer.

**One Year Full Maintenance:
You will be eligible for free minor/major version upgrades, bug fixes, service packs for a period of one year starting on the purchase date. At the end of this period, you may still keep using the SOFTWARE in your applications for as long as you wish. You can renew or purchase additional yearly access from within your client area or shopping cart on our site.

Deployment:
You may not distribute the installation package of the SOFTWARE, which includes the license file that is needed for design-time only. You may only distribute the run-time components (server control dll files, script files, include directories) as an integral part of your web application. You are required to ensure that the SOFTWARE is not distributed in any form that allows it to be reused by any application other than yours. When you deploy your application, your customer is not permitted to use the SOFTWARE independent of your application. Your application cannot provide the same functionality as the SOFTWARE, and you cannot grant redistribution rights for the SOFTWARE to your end-users.

2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS. Regarding encrypted code, in the case that the purchased product were encrypted then you may not reverse engineer, decompile, or disassemble the SOFTWARE. You may not rent, lease, lend, or sell the SOFTWARE. You may not transfer any of the rights granted to you under this EULA to any third party. You may terminate this EULA at any time, or RETS PRO™ may terminate this EULA if you breach any of the terms or conditions of this EULA. Upon the termination of this EULA, you shall cease use of the SOFTWARE, and upon request, you shall promptly return to RETS PRO™, or certify destruction of, all full or partial copies of the SOFTWARE and any materials related to the SOFTWARE provided by RETS PRO™.

3. INTELLECTUAL PROPERTY RIGHTS. All title and intellectual property rights in and to the SOFTWARE (including but not limited to any images, photographs, animations, video, audio, music, text incorporated into the SOFTWARE) are owned by and covered by licenses of RETS PRO™, and are protected by the United States copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The SOFTWARE is licensed, not sold. All rights not explicitly granted under this EULA are hereby reserved.

4. DISCLAIMER OF WARRANTIES. To the maximum extent permitted by applicable law, RETS PRO™ provides to you the SOFTWARE, and any support services related to the SOFTWARE “AS IS” and with all faults, and RETS PRO™ hereby disclaims with respect to the SOFTWARE and support services all warranties and conditions, whether express, implied or statutory, including, but not limited to, any warranties or conditions of or related to: merchantability, fitness for a particular purpose, lack of viruses, accuracy or completeness of responses, results, workmanlike effort and lack of negligence. Also there is no warranty, duty or condition of title, quiet enjoyment, quiet possession, correspondence to description or non-infringement. The entire risk arising out of use or performance of the SOFTWARE and any support services remains with you.

5. LIMITATION OF LIABILITY. RETS PRO™ shall not be liable for any special, incidental, indirect or consequential damages arising out of the use, or inability to use the SOFTWARE. In any case, the entire liability of RETS PRO™ shall be limited to the amount actually paid by you for the SOFTWARE. Should you have any questions concerning this EULA, please Contact Us

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form on this site.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails
    The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file for more than 60 days in order to for recurring billing (if) required or needed by merchant..

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and keep track of advertisements and .

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://wprealty.org/faq/terms-and-conditions/

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on August/ 01/2011

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Contact Us

Can I pay to have you set it up?

Just give us a call (888) 540-9666 | M-F/9-5 CST and we will review and submit an invoice for the work to be done based on your requirements.

Where do I download the products?

Screenshots coming soon!

FAQ didn’t solve your problem?

Here are several ways to contact us

Need Support?

Give us a quick call (888) 540-9666 so we can cover your questions with a live support staff member. You can also Skype us or  you can always open up a support ticket HERE.

Check Forums

Have some general pre-sale questions you’d like to ask openly to our Forums? Simply Register and then you can start posting your questions to our members.